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Escrow through regulated partners: what do we want from them?

5 replies · 267 views

The manifesto is clear that payments begin with legally compliant rails and licensed providers where required. So the forum community, as the first square, should write down what we want from such partners before we talk to anyone.

My first list:

  • Transparent pricing, no hidden fees.
  • Works across several countries in the region and for diaspora senders.
  • Clear dispute timelines.
  • We never hold the funds ourselves.
  • Data minimisation: they see what they need for compliance, not our whole profile.

This is a wishlist for future partners, nothing is signed or promised. Please add or challenge.

5211

Add: settle in common currencies, avoid three conversions for a tiny order. My margin is thin.

111

Add: a documented incident process, and an audit summary we can read. Licensed does not automatically mean safe.

2

Add: a telephone number with a human. I do not trust anything that has only a chatbot.

1

@baka_dragica a human support contact is going on the list. It is a good test for any provider.

From abroad I can say the biggest pain is transfer fees on small gifts. Even a clear fee table would be a revolution.

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